The pencil and paper walk-around method to document vehicle damage is now OBSOLETE !!!
You lose money when an employee neglects to report damage during the check-in process. You need to prove beyond doubt that the damage occurred while the vehicle was in the possession of a Customer. Due to improperly documented vehicle damage, auto rental industry collectively lose millions of dollars annually. Customers don't feel protected. Customer service levels drop as a result of improper damage recording and disputesIt's Time to Ensure Customer Confidence, Loyalty and Satisfaction !!
Let's stop leaving money on the table!! Let's give back the power to our Customer !!
Find Out MoreiTWINE's Fleet and Rental Management solution uses Mobile and Web-based app technology to manage the complete process of:
Customer Order booking to execution,
Fleet management
Document vehicle status during and after the rental process.
Definitively manage your Fleet through iTWINE's Damage Control module:
Decrease Damage Disputes while preserving great customer service
Increase Damage Expense Recovery Claims
Enforce a thorough Asset Condition Review by both employees and customers through a predictable and systematic process
As the saying goes "Pictures speak a thousand words" introducing the concept of pictures that are irrefutable yet retaining Customer Confidence, Loyalty and Satisfaction.
Technology will leverage and ensure consistency, conformity and reliability. It will ensure fairness in the process.
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By using a technology solution to manage the entire rental process and document vehicle damage, car rental companies have a chance to get an edge on their competitors. With the accessibility to technology, it's inevitable that the pencil and paper walk-around will go away.
iTWINE's Fleet and Rental Management solution uses Mobile and Web-based app technology to manage the complete process of Customer Order booking to execution, Fleet management and more importantly document vehicle status during the rental process.
The web-based application covers processes that help you:
The salient feature of the system uses time stamped images captured on mobile devices at check-in and check-out to note and compare vehicle damage or changes on the vehicle. Using smartphone and tablet apps, rental employees can take photos when performing a vehicle walk-around along with the Customer. To document existing damage or problems, employees could use the app's touch notations. Using cameras and Web technology, this smartphone app can help recover hundreds of thousands of dollars in vehicle damage costs and eliminate pencil and paper condition reports. If a customer comes back from the rental period and talks about a dent, the agent can go back and look at photos to see if it was caused by that customer or a previous customer.
Additionally, these technology tools can be used to snap photos of the fuel gauge and odometer before renting out the vehicles. This could reduce the number of customer disputes involving questions about fuel levels or miles driven.
Not only does the renter going around the car with the customer take pictures, but the rental company can also send the photos to the customer. This documentation could be used by the Customer to raise claims against their insurance policies.
Having a more accurate damage documentation solution in place along with odometer and fuel level details, can ultimately improve a rental company's level of customer service. In general a large portion of customer service issues arise from disputed damages. Providing images of the vehicle creates a higher level of trust and transparency with the customer and puts some power back into the hands of the Customer.
The online Web Portal enables your Customer: